Refund policy

Returns

At Aera, we want you to be completely satisfied with your purchase.

We offer a 30-day return policy for eligible items, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • Unused and unworn
  • In its original packaging
  • In the same condition that you received it
  • Accompanied by proof of purchase

Please do not return any item without contacting us first. If your return is approved, we will provide you with return instructions.

30-Day Money-Back Guarantee

We want you to feel confident trying AERA. If you're not satisfied with your AERA Sleep Tape, contact us within 30 days of receiving your order to request a refund under our 30-Day Money-Back Guarantee.

Because mouth tape is a personal-use hygiene product, we cannot accept physical returns of opened or used mouth tape for standard change-of-mind returns. This does not prevent an eligible claim under our 30-Day Money-Back Guarantee or affect your rights under Australian Consumer Law.

Change of Mind Returns

Due to hygiene and safety reasons, opened or used mouth tape products cannot be returned or exchanged.

If your product is unopened, unused, and in its original condition, please contact us within 30 days of delivery to request a return.

Unless the item is faulty, damaged, or incorrect, customers are responsible for any return shipping costs.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.

To help us resolve your claim quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging
  • A video if requested

Once we have reviewed your claim, we will provide an appropriate resolution, which may include:

  • A replacement
  • A refund
  • Another suitable solution

Refunds

Once your refund request has been reviewed and approved, your refund will be processed to your original payment method.

Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used mouth tape cannot be physically returned for hygiene reasons. However, eligible customers may still request a refund under our 30-Day Money-Back Guarantee.
  • Products that have been used or are not in their original condition
  • Gift cards (if applicable)

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has entered fulfilment or has been shipped, we may be unable to cancel it.

If you need to cancel your order, please contact us as soon as possible and we will do our best to assist.

Lost or Delayed Shipments

While we work with trusted shipping partners, delivery delays can occasionally occur due to customs processing, carrier delays, weather conditions, or other circumstances outside our control.

If your order has not arrived within the estimated delivery timeframe, please contact us and we will work with our shipping partner to investigate your shipment.

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact page or email us at: contact@aerawellbeing.com