Shipping policy

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Rates & Delivery Times

We offer FREE standard shipping on all orders.

Estimated delivery times:

• Australia: 4-11 business days
• New Zealand: 5–12 business days
  

Delivery times are estimates only and may vary depending on carrier delays or customs processing.

Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing tracking details where available.

Delays & Lost Parcels

While we work with trusted shipping partners, delays may occasionally occur due to factors outside our control.

If your parcel appears lost or has not arrived within a reasonable time, please contact us and we’ll work with our shipping partner to investigate and, where appropriate, arrange a replacement or refund.

Contact

For any shipping-related enquiries, please contact us through our Contact page or email us at: contact@aerawellbeing.com

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